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A retention specialist. Ugh. UGH.
So picture this: You sit in a call-center maze 'o cubes and your job, 8 hours a day, 5 days a week (plus whatever overtime they wrangle out of you) is to convince pissed-off people to stay with your shitty company. You are literally yelled at from the time you get there to the time you leave, and you apologize over and over to obviously made up, exaggerated tales of customers being slighted, and offer credits and most of the time it's not enough. And the best part? If you don't "save" enough people for your company than YOU get in trouble. So while you have customers screaming at you from dawn till dusk you also have your supervisor doing the same, only he/she is in your face.
I never worked in retention, but I saw people who did -- they had eyes like war veterans.
No thank you times a million.
A retention specialist. Ugh. UGH.
So picture this: You sit in a call-center maze 'o cubes and your job, 8 hours a day, 5 days a week (plus whatever overtime they wrangle out of you) is to convince pissed-off people to stay with your shitty company. You are literally yelled at from the time you get there to the time you leave, and you apologize over and over to obviously made up, exaggerated tales of customers being slighted, and offer credits and most of the time it's not enough. And the best part? If you don't "save" enough people for your company than YOU get in trouble. So while you have customers screaming at you from dawn till dusk you also have your supervisor doing the same, only he/she is in your face.
I never worked in retention, but I saw people who did -- they had eyes like war veterans.
No thank you times a million.
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