It must be Thursday...

I'm so glad it's (my) Thursday, and I'm going to have a couple of days off coming up. I'm starting to snap and say even more things I shouldn't to my customers. Case in point, this is what happened today:

Me: Thank you for calling. How can I help?
Customer: I have this internet card I want to activate it.
Me: I'll be glad to help you with your activation today. Where did you purchase your internet card from?
Customer: What do you mean?
Me: Did you purchase your card from online, in the store, or over the phone?
Customer:... I don't know.
Me: (straight faced) Well did it just magically appear in your hand?

Luckily, the customer was off in their own little world, and didn't seem to notice what I said (people don't listen... a lot). If I'm monitored, though, I'm screwed. They're really cracking down on being customer-service friendly, I guess because we aren't making any sales due to the economy they have to bitch about something.

Another fun one today was this bitchy little special snow-flake who was asking about starting service.

Snowflake (in a strange, babyish voice): So you're saying if you don't like my credit, you won't give me a phone?
Me: No, what I mean is if you have POOR credit due a BAD credit rating we will require a security deposit.

She hung up on me, which in retrospect I don't blame her for. I was being kinda a bitch. But I was telling her the truth... she had our highest deposit requirement.

While I'm at it, I still love using this line. I didn't use it today, but this happens at least a few times a month:

Customer: Why do you people only take credit cards?
Me: (dead-pan): Only because you can't shove cash through the phone, sir.

*Sigh* One more day. Just one more day. If I can just keep myself out of trouble, I will get to the weekend and recharge. I can do it.